Privacy Policy

EmergencyDoctors.co.uk is operated by Streamwave Ltd (“we”, “us”, “our”). We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and applicable healthcare confidentiality obligations.

1. Who We Are

Data Controller:

Streamwave Ltd
The Penthouse
89 Piccadilly
London
W1J 7NE
United Kingdom

Email: info@emergencydoctors.co.uk

EmergencyDoctors.co.uk provides remote healthcare and urgent medical consultation services.

2. Information We Collect

We may collect and process the following information:

Personal Information

• Name
• Date of birth
• Address
• Telephone number
• Email address

Health and Medical Information

• Symptoms and medical history
• Consultation notes
• Clinical assessments
• Prescriptions and referrals
• Diagnostic or screening information
• Communications relating to your care

Technical Information

• IP address
• Device and browser information
• Website usage data
• Security and system logs

Payment Information

Payments are processed securely by third-party payment providers. We do not store full payment card details.

3. How We Use Your Information

We use your information to:

• Provide healthcare services and clinical support
• Assess symptoms and triage patients
• Arrange consultations, referrals and prescriptions
• Communicate with you about your care
• Maintain patient records
• Improve the safety, quality and performance of our services
• Protect against fraud, misuse or security threats
• Meet legal, regulatory and professional obligations

4. Lawful Basis for Processing

We process personal information under the following lawful bases:

• Article 6(1)(b) UK GDPR, performance of a contract
• Article 6(1)(f) UK GDPR, legitimate interests in operating and improving healthcare services
• Article 6(1)(c) UK GDPR, compliance with legal obligations

Where we process health data, we rely on:

• Article 9(2)(h) UK GDPR, provision of health or social care and treatment
• Article 9(2)(a) UK GDPR, explicit consent where required

5. AI and Automated Support Tools

We may use technology-assisted tools, including AI-supported systems, to assist with administrative tasks, triage support, workflow management and clinical documentation.

These systems are used to support healthcare delivery and are subject to appropriate human oversight. Final clinical decisions are made by appropriately qualified clinicians.

We do not make solely automated decisions that produce legal or similarly significant effects without appropriate human involvement.

6. Sharing Your Information

We may share information where necessary with:

• Clinicians involved in your care
• NHS services, hospitals, GPs or pharmacies
• Diagnostic or referral providers
• Technology and hosting providers supporting our systems
• Professional advisers, regulators or insurers
• Law enforcement or regulatory authorities where required by law

All third-party providers are required to protect personal data and process it lawfully and securely.

7. International Transfers

Some technology providers may process data outside the United Kingdom.

Where this occurs, we take appropriate steps to ensure personal information remains protected in accordance with UK data protection law, including use of approved contractual safeguards where required.

8. Data Retention

We retain records only for as long as necessary for healthcare, legal, regulatory and operational purposes.

Clinical records are retained in accordance with applicable legal, regulatory and professional requirements, including NHS records management guidance where applicable.

Technical logs, communications and administrative records may be retained for security, audit, legal and operational purposes.

9. Security

We use appropriate technical and organisational measures to protect personal information, including secure systems, access controls, encryption, authentication measures, monitoring and staff confidentiality obligations.

No system can be guaranteed completely secure, but we take reasonable steps to safeguard information and reduce risk.

10. Your Rights

Under UK data protection law, you may have rights to:

• Request access to your personal information
• Request correction of inaccurate information
• Request restriction of processing
• Object to certain processing
• Request portability of information where applicable
• Withdraw consent where processing relies on consent
• Lodge a complaint with the Information Commissioner’s Office (“ICO”)

Certain healthcare records may need to be retained to comply with legal, regulatory or professional obligations.

To exercise your rights, contact:

info@emergencydoctors.co.uk

11. Cookies and Website Analytics

Our website may use cookies and similar technologies to support functionality, security, analytics and service improvement.

You can manage cookie preferences through your browser settings. Further information may be provided in our Cookie Policy.

12. Children

Our services are primarily intended for adults. Where services are provided to children or vulnerable individuals, information may be processed in accordance with applicable healthcare, safeguarding and legal obligations.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page with a revised effective date.

14. Contact

If you have questions about this Privacy Policy or how your information is handled, please contact:

Streamwave Ltd
Email: info@emergencydoctors.co.uk

You also have the right to complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office