If you are a UK-based NHS Emergency Medicine Consultant (Adult or Paediatric) and would like to work with us, please contact info@EmergencyDoctors.co.uk

Benefits of working with us include:

• Work when you want - our flexible model fits around your NHS commitments, personal schedule and any childcare, petcare and selfcare needs
• Work from home - achieve a better work-life balance by reducing commuting and working in a more comfortable environment
• Rapid payment cycles - receive payment within 24 hours of completing your consultations
• Focus on senior clinical decision-making - without the operational pressures of a busy A&E department
• Join a Consultant-only network - work alongside experienced Emergency Medicine leaders.

If you need assistance at any time, you can:

• Contact our 24/7 UK-based helpline or Live Chat via the website
• Email us at support@EmergencyDoctors.co.uk
• Visit our website for more information and answers to common questions: www.EmergencyDoctors.co.uk

We aim to respond promptly and provide support whenever you need it.

Your experience is very important to us. If you have any concerns or are not satisfied with our service, please contact our Customer Service team at support@EmergencyDoctors.co.uk

We will work to resolve your issue as quickly as possible.

Yes. After your consultation:

• You will receive a summary from your doctor sent to your email outlining the consultation, advice and any next steps.
• You can also log in to the Emergency Doctors website: www.EmergencyDoctors.co.uk to view details of your previous consultations.

This helps ensure you can easily refer back to your medical advice at any time.

Please note: video consultations are not recorded.

You will need:

• A smartphone, tablet or computer with camera and microphone
• An internet connection

No special software is required - access is via your normal web browser.

At present, Emergency Doctors does not provide consultations for patients under 18 years old.

We understand the importance of access to expert care for children and will be offering this service in the near future.

Yes. All consultations and personal data are handled securely and in compliance with strict UK data protection laws.

Yes. Emergency Doctors is open all day, every day.

Pricing will be clearly displayed at the time of booking. There are no hidden fees.

Yes. If specialist care is needed, we can:

• Refer you directly to your chosen NHS hospital
• Connect you with the appropriate specialty team

This helps streamline your care without unnecessary delays.

Yes. We can organise:

• Blood tests (full range available)
• Imaging, including:
  • CT scans
  • MRI scans
  • Ultrasound

These can be arranged at a clinic near you for convenience and faster results.

Yes. Where appropriate, we can:

• Issue private prescriptions
• Arrange medication delivery directly to your door

No - this service does not allow patients to bypass or "jump the queue" in NHS A&E departments.

Emergency Doctors operates completely separately from NHS hospital queues. If you need to attend A&E, you will still be seen based on clinical urgency, exactly the same as every other patient.

In fact, Emergency Doctors helps support the NHS by:

• Reducing unnecessary visits to A&E for conditions that can be safely managed remotely
• Helping patients get the right care, in the right place, at the right time
• Freeing up A&E capacity for patients who genuinely need in-person emergency treatment
• Contributing to reduced waiting times and less overcrowding

The NHS is currently under significant pressure managing high demand. By providing fast access to senior emergency doctors outside of hospital settings, we support the system rather than compete with it.

Our goal is simple: to improve access to expert care while helping A&E departments focus on the most critically unwell patients.

No. Our service complements NHS services but does not replace:

• Accident & Emergency (A&E) for life-threatening emergencies
• Your GP for ongoing or routine care

We provide rapid expert assessment and can guide you to the most appropriate next step.

Yes. Emergency Doctors is CQC (Care Quality Commission) regulated, ensuring that we meet strict UK standards for safety, effectiveness and quality of care.

If, after your consultation, you need to attend A&E, we will:

• Provide you immediately with a clinical assessment letter
• Written by one of our NHS A&E Consultant doctors
• Outlining your symptoms, findings and recommended next steps

This helps ensure:

• You are triaged efficiently on arrival
• The A&E team has clear, senior-level clinical information
• Your care is progressed as quickly as possible

Please note: all NHS A&E departments prioritise patients based on clinical urgency, but our assessment helps streamline your care and avoid unnecessary delays.

If you are experiencing a life-threatening emergency, always call 999 immediately.

Emergency Doctors is suitable for urgent medical problems that are not life-threatening but where you would normally consider going to A&E, such as:

• Sudden illness or significant pain
• Minor injuries
• Infections or fever
• Symptoms you are concerned about and want urgent expert advice on

We provide rapid access to senior emergency doctors to help you get the right care quickly.

You will usually be connected with a doctor within 1 to 4 minutes.

Yes - and importantly, we only employ the most senior level of hospital doctors.

All our doctors are:

• Consultants in Emergency Medicine (the highest level of doctor in UK hospitals)
• Currently working in NHS A&E departments
• Acting as clinical leaders, responsible for overseeing patient care and guiding other doctors
• Based in the UK, working within the NHS system

Unlike many services, we do not employ Resident or Junior doctors. This means every consultation is with a highly experienced specialist, giving you confidence that you are receiving the best possible advice from the start.

1. Book a consultation online.
2. Join your secure video call at the scheduled time.
3. Speak directly with an Emergency Medicine Consultant.
4. Receive medical advice, treatment options and follow-up recommendations.

Emergency Doctors is a video consultation service that connects you with senior emergency medicine consultants quickly and conveniently. Our doctors can assess your symptoms, provide medical advice, and guide you on the next steps - all from the comfort of your home.

We provide the same quality of care as an A&E visit - without the wait.