Everything you need to know about Emergency Doctors
Emergency Doctors is a video consultation service that connects you with senior emergency medicine consultants quickly and conveniently. Our doctors can assess your symptoms, provide medical advice, and guide you on the next steps - all from the comfort of your home.
We provide the same quality of care as an A&E visit - without the wait.
To use our service:
- Book a consultation online.
- Join your secure video call at the scheduled time.
- Speak directly with an Emergency Medicine Consultant.
- Receive medical advice, treatment options and follow-up recommendations.
Yes - and importantly, we only employ the most senior level of hospital doctors.
All our doctors are:
- Consultants in Emergency Medicine (the highest level of doctor in UK hospitals)
- Currently working in NHS A&E departments
- Acting as clinical leaders, responsible for overseeing patient care and guiding other doctors
- Based in the UK, working within the NHS system
Unlike many services, we do not employ Resident or Junior doctors. This means every consultation is with a highly experienced specialist, giving you confidence that you are receiving the best possible advice from the start.
You will usually be connected with a doctor within 1 to 4 minutes.
If you are experiencing a life-threatening emergency, always call 999 immediately.
Emergency Doctors is suitable for urgent medical problems that are not life-threatening but where you would normally consider going to A&E, such as:
- Sudden illness or significant pain
- Minor injuries
- Infections or fever
- Symptoms you are concerned about and want urgent expert advice on
We provide rapid access to senior emergency doctors to help you get the right care quickly.
If, after your consultation, you need to attend A&E we will provide you with a clinical assessment letter written by one of our NHS A&E Consultant doctors. This letter will outline your symptoms, findings and next steps.
This helps ensure:
- You are triaged efficiently on arrival
- The A&E team has clear, senior-level clinical information
- Your care is progressed as quickly as possible
Please note: all NHS A&E departments prioritise patients based on clinical urgency, but our assessment helps streamline your care and avoid unnecessary delays.
Yes. Emergency Doctors is CQC (Care Quality Commission) regulated, ensuring that we meet strict UK standards for safety, effectiveness and quality of care.
No. Our service complements NHS services but does not replace:
- Accident & Emergency (A&E) for life-threatening emergencies
- Your GP for ongoing or routine care
We provide rapid expert assessment and can guide you to the most appropriate next step.
Yes. Where appropriate, we can:
- Issue private prescriptions
- Arrange medication delivery directly to your door
Yes. We can organise:
- Blood tests (full range available)
- Imaging, including:
- CT scans
- MRI scans
- Ultrasound
These can be arranged at a clinic near you for convenience and faster results.
Yes. If specialist care is needed, we can:
- Refer you directly to your chosen NHS hospital
- Connect you with the appropriate specialty team
This helps streamline your care and avoid delays.
Pricing will be clearly displayed at the time of booking. There are no hidden fees.
Yes. All consultations and personal data are handled securely and in compliance with strict UK data protection laws.
At present, Emergency Doctors does not provide consultations for patients under 18 years old.
We understand the importance of access to expert care for children and will be offering this service in the near future.
You will need:
- A smartphone, tablet or computer with camera and microphone
- An internet connection
No special software is required - access is via your normal web browser.
Yes. After your consultation:
- You will receive a summary from your doctor sent to your email outlining the consultation, advice and any next steps.
- You can also log in to the Emergency Doctors website: www.EmergencyDoctors.co.uk to view details of your previous consultations.
This helps ensure you can easily refer back to your medical advice at any time.
Please note: video consultations are not recorded.
Your experience is very important to us. If you have any concerns or are not satisfied with our service, please contact our Customer Service team at support@EmergencyDoctors.co.uk
We will work to resolve your issue as quickly as possible.
If you need assistance at any time, you can:
- Contact our 24/7 UK-based helpline or Live Chat via the website
- Email us at support@EmergencyDoctors.co.uk
We aim to respond promptly and provide support whenever you need it.
If you are a UK-based NHS Emergency Medicine Consultant (Adult or Paediatric) and would like to work with us, please contact info@EmergencyDoctors.co.uk
Benefits of working with us include:
- Work when you want - our flexible model fits around your NHS commitments, personal schedule and any childcare, petcare and selfcare needs
- Work from home - achieve a better work-life balance by reducing commuting and working in a more comfortable environment
- Rapid payment cycles - receive payment within 24 hours of completing your consultations
- Focus on senior clinical decision-making - without the operational pressures of a busy A&E department
- Join a Consultant-only network - work alongside experienced Emergency Medicine leaders.
